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Privacy Policy · Terms of Service
Privacy Policy
Last updated: 05/18/2026
Information We Collect
We collect the following personal information when you contact us through this website:
- Name — to identify you and personalize our communications.
- Email address — to respond to your inquiries and send service-related updates.
- Phone number — to call or text you regarding appointments, estimates, and service updates.
- Message content — to understand your request and provide accurate assistance.
How We Use Your Information
- Respond to your inquiries and provide customer support.
- Schedule and confirm appointments with our HVAC technicians.
- Send service updates, technician ETAs, and appointment reminders.
- Follow up on estimates, installations, repairs, and maintenance plans.
SMS Messaging Terms
When you opt in to receive SMS messages from S&S HVAC, we collect your mobile phone number solely for the purpose of sending you appointment confirmations, service updates, technician ETAs, and responses to your inquiries. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances. This information is used solely to communicate with you about the services you've requested. Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Data Sharing
We do not sell, rent, or lease your personal information to third parties. SMS data, including mobile phone numbers and opt-in consent records, is never shared with third parties or affiliates for marketing or promotional purposes. We only share information with trusted service providers who assist us in operating our business (for example, scheduling and dispatch software), and only to the extent necessary for them to perform their services.
Data Retention
We retain your personal information only for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for a minimum of four (4) years in accordance with carrier and regulatory requirements.
Your Rights
- Opt out of SMS: Reply STOP to any SMS message from us to cancel. You will receive a confirmation message and no further texts unless you opt in again.
- Request access: You may request a copy of the personal information we hold about you.
- Request deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Request correction: You may request that we correct inaccurate information.
Contact
S&S HVAC
Email: info@sandshvac.net
Website: https://sandshvac.net
Terms of Service
Last updated: 05/18/2026
1. Acceptance of Terms
By accessing or using this website and submitting your information through our contact form, you agree to be bound by these Terms of Service. If you do not agree, please do not use this service.
2. Acceptable Use
You agree to use this website and our communication services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited conduct includes:
- Submitting false, misleading, or fraudulent information.
- Attempting to gain unauthorized access to any part of the website or its systems.
- Using automated tools or scripts to interact with our forms.
- Transmitting any harmful code, malware, or viruses.
3. SMS Program Terms
When you opt in to receive SMS messages from S&S HVAC, you agree to the following terms:
- Purpose: SMS messages are sent to confirm appointments, provide service updates, share technician ETAs, and respond to your inquiries.
- Message frequency: Message frequency varies based on your service needs and appointment schedule.
- Rates: Message and data rates may apply according to your mobile carrier plan.
- Opt-out: You may cancel SMS messages at any time by replying STOP. You will receive a confirmation of opt-out and no further messages unless you re-enroll.
- Help: For assistance, reply HELP or contact us at info@sandshvac.net.
- Privacy: Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
4. Disclaimer of Warranties
This website and its contents are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that the site will be uninterrupted, secure, or error-free.
5. Limitation of Liability
To the fullest extent permitted by law, S&S HVAC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of this website or our SMS communication services. Our total liability shall not exceed the amount you have paid for the specific service giving rise to the claim, or $100 if no payment was made.
6. Governing Law
These Terms of Service are governed by the laws of the State of Louisiana, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Louisiana.
7. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the revised terms.
8. Contact
S&S HVAC
Email: info@sandshvac.net
Website: https://sandshvac.net